- Every callanswered after hours by the voice agent
- About 20 hrsa week back to the team
- One screenthe owners watch it all from
Before. Two owners, a workshop full of fitters, and a shared inbox and phone that ran the whole business. Every enquiry, breakdown, supplier invoice and timesheet landed on whoever was at the desk that week.
Now. An AI admin layer reads the inbox around the clock and a voice agent takes the phone after hours. Breakdowns reach the owner in seconds, quotes go out in BHS's own voice, timesheet photos become hours, and the lot shows up on a live Command Centre.
- Every enquiry and after-hours call handled by AI, none missed
- Breakdowns texted to the owner within seconds of landing
- Photographed timesheets turned into hours, the odd ones flagged
- Supplier mail filed, spam killed, quotes drafted for one-tap approval
